Solutions

Solutions Overview

Every great journey begins with understanding challenges. Travelport Galileo/SmartPoint is your all-in-one toolkit for delivering exceptional booking experiences, whether it's securing flights, crafting tailor-made holiday packages, or sourcing low-cost carrier options. While travel bookings can sometimes feel intricate and time-consuming—especially for newly trained advisors—Travelport makes the process smarter, simpler, and more efficient.

Why Travelport?
Its unmatched flexibility and adaptability empower agencies to tailor operations to their unique needs. From managing accounting lines to airline-specific PNR information, Travelport ensures your team can handle every detail, even as requirements evolve. This customisation is the key to delivering seamless client experiences while boosting internal productivity.

The Typical Booking Journey—Simplified

Does this process sound familiar?

1. Receive and Review Client Enquiry: Pinpoint client needs and personal preferences.
2. Search for Flights: Find travel options that perfectly align with the request.
3. Select and Price Flights: Recommend the most suitable options while staying cost-conscious.
4. Secure Seats and File Fare: Reserve seats and record the fare efficiently.
5. Modify Search if Necessary: Refine options to meet client satisfaction.
6. Create PNR: Finalise details in the Passenger Name Record.
7. Use a PAR: Quickly retrieve saved traveller profiles for repeat clients.
8. Transfer Profile Information: Seamlessly incorporate client details into the PNR.
9. Prepare a Personalised Quote: Present tailored options with clarity and precision.
10. Queue the PNR for Confirmation: Give clients the space to decide while holding their preferred options.

Each step can involve collaboration with third-party applications, such as CRM and ERP systems, which vary across agencies. Travelport ensures smooth integration to keep your workflows uninterrupted and your clients delighted.

Streamline with Enquiry Form Solutions

First impressions matter, and it all starts with capturing client intent. Our automated enquiry form conversion transforms your website leads into actionable booking opportunities. By pre-qualifying clients and enabling seamless data sharing between sales and operations, you’ll set the stage for effortless, high-quality service.

How It Works:

• Email Submission: A trusted classic for enquiry management.
• SmartButton: A simple hashtag triggers direct access from your PCC for instant responses.

Integrating with Your Tools

Modern travel businesses rely on diverse technologies. That’s why our solutions integrate seamlessly with the applications you already use, enhancing both functionality and the user experience. Whether it’s CRM, ERP, or other tools specific to your agency, our system works with you to create a cohesive and efficient workflow.

By turning operational challenges into opportunities for efficiency, Travelport ensures you’re always one step ahead in delivering the tailored travel experiences your clients deserve. Ready to elevate your agency’s potential? Let’s get started.

Scripting Solutions: Simplify, Streamline, Succeed

Managing travel operations can be complex, but our carefully designed scripts are here to make your life easier. They’re crafted to save you time, enhance accuracy, and eliminate unnecessary effort, empowering your team to focus on delivering exceptional client experiences.

From transferring client profiles to handling intricate ticketing processes, our scripts work like your behind-the-scenes travel assistant—always efficient, always precise.

Your Scripted Toolbox for Success

Here’s how we simplify every step of your travel management process:

• Profile Move: Transfer client profiles seamlessly, saving time and effort.
• Auxiliary Services: Quickly add car rentals, hotels, and other extras for a complete package.
• Multiple Passive Sector: Effortlessly include non-GDS bookings into itineraries for a holistic view.
• Non-GDS Accounting: Simplify financial tracking outside the GDS for smooth operations.
• File Finishing: Ensure every booking detail is accurate and ready for finalisation.
• Ticket Preparation: Streamline the process of issuing tickets to avoid delays.
• Fare Notes: Record detailed fare instructions to ensure clarity and consistency.

Specialised Scripts for Complex Needs

We know some tasks require a bit more finesse. That’s why we offer scripts tailored to meet specific requirements:

• 24Hour APIS: Stay ahead of APIS deadlines with automated, efficient processing.
• EMD-S: Simplify the handling of Electronic Miscellaneous Documents, ensuring a seamless experience.
• FEE Charging: Automate additional fee calculations, freeing up valuable time.

Looking Ahead: Future-Ready Developments

Innovation never stops. Here’s a glimpse of what’s coming next:

• LD Command STD Builds: Advanced standard builds to make LD commands even more effective.
• Q Category Setup: Enhanced queue management tools for greater organisation and efficiency.

Why Choose Our Scripts?

• Efficiency: Automate repetitive tasks and free up your team to focus on strategic, high-value activities.
• Accuracy: Minimise human error with predefined, reliable processes.
• Customisation: Adapt scripts to your agency’s unique needs, ensuring seamless integration into your workflows.

Transform Your Operations
Our comprehensive suite of scripts is designed to make travel management intuitive and stress-free. From booking to billing, we ensure every process is smooth, every detail accurate, and every client experience exceptional.

Are you ready to simplify operations and elevate your service? Let our scripts take your agency to the next level.