Profile support
Support profile lookup, profile build checks, traveller data prompts and repeatable profile-led workflows.
SmartButtons
Practical SmartButton workflows for Travelport Galileo and Smartpoint teams.
MarsBarsPars designs SmartButtons that reduce repetitive advisor actions, improve process consistency and support cleaner front-office workflows across Travelport Galileo and Smartpoint environments.
What SmartButtons solve
Advisors often repeat the same steps throughout the day: checking profiles, adding notes, moving bookings through queues, triggering follow-up actions, preparing documentation, or copying information between systems.
SmartButtons can reduce this manual repetition by turning known workflow steps into controlled, repeatable actions that fit the way advisors actually work.
Our approach
We start with the operational task, not the button. A useful SmartButton needs to reflect the correct GDS context, advisor behaviour, business rule, data requirement and downstream process.
The result should be simple for the advisor, but structured enough for the business to rely on.
Typical SmartButton use cases
SmartButtons are most useful when they remove repeated keystrokes, enforce a process or connect GDS work to another operational step.
PNR workflow prompts
Guide advisors through required booking notes, checks, remarks or task-specific prompts.
Queue actions
Help standardise queue movement, follow-up actions and exception handling.
Documentation handoff
Support consistent data capture or handoff into documentation, notes, forms or client-facing outputs.
System handoffs
Help bridge advisor activity to external tools, CRMs, spreadsheets, support flows or internal resources where appropriate.
Process consistency
Reduce reliance on memory by making repeatable processes easier to complete the same way each time.
How we design SmartButtons
A good SmartButton is defined by the workflow it improves.
1. Discover
We identify the repeated task, operational issue, current workaround and desired outcome.
2. Specify
We document the required GDS context, inputs, outputs, validation points and advisor experience.
3. Build
We create the button logic and supporting workflow in line with the agreed process.
4. Test and refine
We test against real usage patterns, refine edge cases and provide practical handover notes.
Operational benefits
- Less repetitive manual input for advisors.
- More consistent process completion.
- Cleaner handoff between advisor action and operational follow-up.
- Reduced avoidable booking or workflow omissions.
- Better support for onboarding and process adoption.
- Practical automation without overcomplicating the advisor desk.
Where SmartButtons add value
- Repeated advisor actions that take too long.
- Booking steps that are completed inconsistently.
- Processes that depend too heavily on memory or manual notes.
- Queue, profile or remark workflows that need tighter control.
- Tasks where the same output needs to be produced reliably each time.
- Teams that need a simpler way to follow agreed operational standards.
When SmartButtons are the right fit
SmartButtons work best when the workflow is frequent, repeatable and important enough that inconsistency creates operational cost. They are especially useful where advisors need to complete the same type of GDS-supported task across multiple bookings, clients or accounts.
Ask about SmartButtons
Tell us what your advisors are repeating, where the process breaks down and what outcome you want to standardise.
Discuss SmartButtons