Contact details
Name, email address, phone number, company or agency name, job role and LinkedIn profile details where provided.
Privacy Policy
How MarsBarsPars handles personal information.
This Privacy Policy explains what personal information we collect, why we use it, how long we keep it, and the rights available to individuals who contact us or use our website.
1. Who we are
MarsBarsPars provides Travelport Galileo and Smartpoint workflow, profile, queue, SmartButton, Scriptwriter Plus, Custom Check and AutoPAR-related services for travel agencies and travel businesses.
For the purposes of this Privacy Policy, “MarsBarsPars”, “we”, “us” and “our” refer to the operator of this website and the MarsBarsPars service offering.
Contact: enquiries@marsbarspars.com
2. Scope of this policy
This policy applies to personal information collected through this website, contact forms, email communications, LinkedIn enquiries and early-stage discussions about our services.
If we enter into a separate services agreement, project agreement, data processing agreement or non-disclosure agreement with you, that agreement may contain additional terms about how information is handled for that specific engagement.
3. Information we may collect
The information we collect depends on how you interact with us.
Enquiry details
Services selected, message content, project requirements, workflow issues, profile or queue requirements and related correspondence.
Technical data
Basic server logs such as IP address, browser type, pages requested, date/time of access and security logs.
Business information
Information about your agency, team, workflow, systems, operational requirements or implementation needs.
Service information
Information provided during a project, discovery call, workflow review, AutoPAR discussion or implementation engagement.
Payment and contract information
Where relevant, invoicing, billing contact, contract, proposal and payment status information.
4. How we use personal information
We use personal information for legitimate business purposes connected with enquiries and service delivery.
Responding to enquiries
We use your contact details and message content to respond to website enquiries, LinkedIn enquiries, emails and service requests.
Providing services
We use relevant information to assess requirements, prepare proposals, deliver agreed work, manage projects and provide support.
Improving our services
We may use enquiry themes, operational feedback and service usage patterns to improve our website, service structure and documentation.
Security and administration
We use technical logs and security data to protect the website, prevent misuse, troubleshoot issues and maintain reliable service operation.
Legal and financial administration
We may process information for accounting, tax, record-keeping, contract management and compliance purposes.
Marketing communications
We may send relevant business updates where permitted. You can ask us to stop sending marketing communications at any time.
5. Lawful bases for processing
Depending on the context, we may rely on the following lawful bases.
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries | Legitimate interests; pre-contract steps where relevant |
| Preparing proposals or entering into agreements | Pre-contract steps; contract |
| Delivering agreed services | Contract; legitimate interests |
| Accounting, tax and record keeping | Legal obligation; legitimate interests |
| Website security and misuse prevention | Legitimate interests |
| Optional marketing updates | Consent or legitimate interests, depending on the communication and relationship |
6. Cookies and similar technologies
Our website may use essential cookies or session technologies that are necessary for security, form submission and basic website operation.
We do not currently describe any advertising or behavioural tracking cookies as part of this policy. If analytics, advertising pixels, embedded media or non-essential cookies are added later, this policy and any cookie controls should be updated before those technologies are used.
7. Who we share information with
We may share information with service providers who help us operate our website and business, including:
- website hosting and server providers;
- email and SMTP providers;
- professional advisers such as accountants or legal advisers;
- contractors or associates involved in delivering agreed work;
- authorities or regulators where required by law.
We do not sell personal information.
8. International transfers
Some providers we use may process information outside the United Kingdom or European Economic Area. Where this occurs, we expect appropriate safeguards to be used, such as adequacy arrangements, contractual protections or other lawful transfer mechanisms.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
- General enquiries: usually up to 24 months after the last meaningful contact.
- Client/project records: usually up to 7 years where needed for contract, accounting or tax records.
- Security/server logs: usually short-term unless needed to investigate misuse or security issues.
- Marketing preferences: kept until you unsubscribe or ask us to remove you.
10. Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
No website, email system or internet transmission is completely secure. Please avoid sending highly sensitive information through the contact form unless we have agreed an appropriate secure method.
11. Your rights
Subject to applicable law, you may have the following rights in relation to your personal information.
Access
Ask for a copy of the personal information we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Ask us to delete information where there is no continuing reason to keep it.
Restriction or objection
Ask us to restrict or object to certain types of processing.
You may also have rights to data portability and to withdraw consent where consent is the lawful basis. To make a request, contact enquiries@marsbarspars.com.
12. Complaints
We would prefer to resolve any privacy concern directly. Please contact us first at enquiries@marsbarspars.com.
You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information is handled.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
Last updated: 14 June 2026