The Typical Booking Journey, Simplified

Travelport Galileo/SmartPoint is a powerful toolkit for delivering exceptional booking experiences, but the process can sometimes feel intricate, especially for new advisors. Here is a look at the typical booking journey and how the right tools can simplify every step. ## A Step-by-Step GDS Workflow Does this process sound familiar? 1. **Receive and Review Client Enquiry:** Pinpoint client needs and personal preferences. 2. **Search for Flights:** Find travel options that perfectly align with the request. 3. **Select and Price Flights:** Recommend the most suitable options while staying cost-conscious. 4. **Secure Seats and File Fare:** Reserve seats and record the fare efficiently. 5. **Modify Search if Necessary:** Refine options to meet client satisfaction. 6. **Create PNR:** Finalise details in the Passenger Name Record. 7. **Use a PAR:** Quickly retrieve saved traveller profiles for repeat clients. 8. **Transfer Profile Information:** Seamlessly incorporate client details into the PNR. 9. **Prepare a Personalised Quote:** Present tailored options with clarity and precision. 10. **Queue the PNR for Confirmation:** Give clients the space to decide while holding their preferred options. ## Integrating with Your Tools Each of these steps can involve collaboration with third-party applications, such as CRM and ERP systems. Travelport is designed to ensure smooth integration to keep your workflows uninterrupted and your clients delighted. By turning these operational challenges into opportunities for efficiency, you can stay one step ahead in delivering the tailored travel experiences your clients deserve.