Solutions

Solutions Overview

Identifying challenges and their root causes is the first step toward developing effective solutions. Travelport Galileo/SmartPoint provides a robust suite of tools designed for creating various booking types—be it flights only, or packages that include hotels and car rentals, as well as low-cost carrier options. The process for each booking type is intricate and often time-intensive, especially when training new advisors.

Travelport’s system offers remarkable flexibility in data handling, allowing for customization of most operations beyond essential mandatory processes. This adaptability requires advisors to learn multiple methods for similar outcomes, depending on agency-specific preferences. This is particularly true for managing accounting lines, notepads, and the diverse PNR information requirements of airlines, which may vary over time.

Typical Booking Process

Does this sequence look familiar?

1. Receive and Review Client Enquiry: Understand client needs and preferences.
2. Search for Flights: Look for options that match the enquiry.
3. Select and Price Flights: Choose the best flights and determine costs.
4. Secure Seats and File Fare: Reserve seats and record fare details.
5. Modify Search if Necessary: Repeat steps 2-4 for multiple options or if the client is unsatisfied.
6. Create PNR: Confirm flight selections in the Passenger Name Record.
7. Use a PAR: Access saved traveler profiles if available.
8. Transfer Profile Information: Integrate details from the enquiry into the PNR.
9. Prepare Quote: Draft a response based on the search results.
10. Queue the PNR: Place on hold for client confirmation.

These steps often necessitate integration with various third-party applications such as CRM, ERP, and more, which can vary by agency.

Enquiry Form Solutions

A key solution we offer is the automated enquiry form conversion. This not only captures leads from your website but also acts as a vital step in pre-qualifying clients. It enables seamless data sharing across sales and other departments, enhancing efficiency from the outset.

Submission Methods:

• Email: Traditional yet popular.
• SmartButton: Allows direct call from your PCC with a simple hashtag.

Integration Capabilities:

Our solutions can connect with a wide range of applications, enhancing functionality and user experience. These include:

Scripting Solutions

Our scripts are meticulously crafted to streamline operations, enhance accuracy, and save time across various aspects of travel management, including:

• Profile Move: Transfer client profiles seamlessly.
• Auxiliary Services: Easily add car rentals, hotels, etc.
• Multiple Passive Sector: Include non-GDS bookings in itineraries.
• Non-GDS Accounting: Simplify financial tracking outside the GDS.
• File Finishing: Ensure all booking details are accurate.
• Ticket Preparation: Streamline ticket issuance processes.
• Fare Notes: Record detailed fare-related instructions.

Specialized Scripts:

• 24Hour APIS: Efficiently manage APIS requirements as travel deadlines approach.
• EMD-S: Smoothly handle Electronic Miscellaneous Document processes.
• FEE Charging: Automate calculations for additional fees.

Future Developments:

• LD Command STD Builds: Advanced standard builds for LD commands.
• Q Category Setup: Enhanced queue management tools.

Why Choose Our Scripts?

• Efficiency: Automate routine tasks, allowing focus on strategic activities.
• Accuracy: Minimize errors with predefined processes.
• Customization: Adapt scripts to meet unique operational needs.

Enhance your travel management experience with our comprehensive suite of scripts designed for everything from booking to billing, ensuring a seamless journey for your clients and streamlined operations for your team.